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Workshop: I Can’t Believe It’s Not Better (ICBINB): Failure Modes in the Age of Foundation Models

From Failures to Factuality: A Study on ChatGPT in Open-Domain QA

Shen Zheng · Jie Huang · Kevin Chang


Recent advancements in Large Language Models, such as ChatGPT, have demonstrated significant potential to impact various aspects of human life. However, ChatGPT still faces challenges in providing reliable and accurate answers to user questions. To better understand the model's particular weaknesses in this context, we embark an in-depth exploration of open-domain question answering.Specifically, we undertake a detailed examination of ChatGPT's failures, categorized into: comprehension, factuality, specificity, and inference. We further pinpoint factuality as the most contributing failure and identify two critical abilities associated with factuality: knowledge memorization and knowledge recall. Through experiments focusing on factuality, we propose several potential enhancement strategies. Our findings suggest that augmenting the model with granular external knowledge and cues for knowledge recall can enhance the model's factuality in answering questions.

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