Bridging Research & Reality - Applied AI, Lessons from CommBank on Applied AI
Anna Leontjeva
2025 Talk
Abstract
Academic breakthroughs often falter at enterprise scale. This talk shares hard-won lessons from applying advanced AI at CommBank, from generative interfaces and multimodal fine-tuning to prompt optimisation and audio-to-text. We show how synthetic-data fine-tuning beats proprietary models in specialised domains like complaint handling, and why generation-time controls are vital for compliance.
Video
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