Workshop: HCAI@NeurIPS 2022, Human Centered AI

Towards Better User Requirements: How to Involve Human Participants in XAI Research

Thu Nguyen · Jichen Zhu

Keywords: [ User Requirements ] [ Explainable AI ] [ Human-Center eXplainable AI ]


Human-Center eXplainable AI (HCXAI) literature identifies the need to address user needs. This paper examines how existing XAI research involves human users in designing and developing XAI systems and identifies limitations in current practices, especially regarding how researchers identify user requirements. Finally, we propose several suggestions on how to derive better user requirements by deeper engagement with user groups.

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